BRAND NEW Unchained Labs Lunatic Spectrometer

We invite you to visit our facility for an on-site demo, or you can request a virtual Zoom demo of the instrument you are interested in.

Warranty Terms:

• The instrument comes fully warrantied for both parts and labor.
• The customer should retain all packing materials during the warranty period.

Installation & Training:

Option 1 – In Person

If your lab is located within two hours of Boston, we may be able to offer in-person installation and training in person.

Option 2 – Remote/Virtual

Our remote training is conducted via Zoom, allowing us to significantly reduce its cost and offer it to customers outside our travel area.

Both training options include:

• Review of the instrument and its capabilities.
• General instrument and software operation.
• Review of the recommended maintenance procedures.

We generally recommend these training services if you never worked with this instrument.

• Make sure the instrument is properly packed for shipping and will arrive safely. If the instrument is large, request to have it packed in a wooden crate.
• Confirm that there is no physical damage or any misaligned internal components. 
• Ask what accessories are included.
• Ask how long the warranty is and what it covers.

We recommend inspecting the instrument in person or requesting a virtual demo; this will allow you to evaluate its condition and performance before you consider purchasing it.

We acknowledge that sometimes you can purchase this Unchained Labs Lunatic Spectrometer instrument elsewhere, possibly for less.

Here are some of the reasons for our price.

• We may offer longer warranty terms.
• We cover shipping costs during the warranty period. (Customer is required to save packing materials for the duration).
• We need technical staff that can perform testing/repairs and provide after-sales support if there are any issues.
• We invest considerable time into the testing and service of each instrument we sell.
• We have to purchase various testing supplies (often expensive) to perform testing.
• We must purchase any required or missing accessories to complete the instruments.
• We have to procure and stock service parts to support our warranty.
• We have extensive experience packing and shipping sensitive instruments.
• We guarantee that the instrument will be functional.

• If you are a US or Canadian customer, we are likely already a registered vendor in your University's vendor system. This would greatly expedite the process of PO approvals and get this instrument into your lab faster.
• POs are accepted from US and Canadian universities.

• We can ship within a few days to two weeks. Shipping time depends on the current demand for our instruments. Members of our sales team will be able to offer current delivery estimates.

• All instruments shipped within the USA and internationally are fully insured. This applies as long as we are the shipper and handle shipping arrangements.
• If the buyer handles shipping, the responsibility for shipping insurance falls to the buyer; we highly advise that the buyer obtain shipping insurance from their carrier.

Packing

• Smaller instruments ship via UPS Parcel Delivery with adequate packing material and a strong box. Or, when combined with other orders, it may be packed in a crate.
• Most larger instruments ship in fully enclosed ISPM15-certified wooden crates with proper padding underneath, and the sides have moving components braced.
• Accessories are packed safely in boxes with padding and then safely packed inside the crate.
• We may not use a crate for local deliveries to save you money *if delivered by us.
• We often use “tilt’ & “shock” indicators on the crates to ensure the crate has not been excessively tilted and dropped where equipment may suffer damage.
• Photos are taken during the packing process to make sure nothing is missed.

USA/Canada Shipping

• Within the US and Canada, we will ship via selected freight carriers. We do not use low-price/high-damage carriers as we want the equipment to get safely to you.

International Shipping

• Internationally, we will only ship via Air Freight or Air Parcel (such as UPS or DHL), which provides reliability, no exposure to Ocean weather, and timely delivery.
  We have extensive experience packing and shipping fragile instruments globally.

Our experience and process

• We have safely packed and shipped thousands of sensitive analytical instruments. 

Absolutely! Please give us a call (1-617-397-3486) or complete this form to get your questions answered or receive a formal Quote.