We verify various instrument functions individually and together, performing necessary repairs or maintenance to bring the instrument to our quality standards.

• We inspect the Waters Acquity UPLC Liquid Chromatography System.
• We check the seamless communication with the Empower software.

Binary solvent manager:

• We carefully evaluate the system's startup process for proper functionality.
• We check the seamless communication with the Empower software.
• We thoroughly assess the stability and consistency of solvent delivery.
• We verifyaccuracy of flow rates.
• We comprehensively evaluate the system's performance in creating and running gradient tests.
• The functionality of the pressure limiter undergoes testing for optimal safety and performance.

Sample manager:

• We conduct comprehensive checks to ensure the proper initialization of the sample manager.
• We carefully evaluate the accuracy of the sample cooler set temperature for consistency and precision.
• We test the function of the sample area and plate stage.
• We verify the reproducibility of sample handling processes.

Column heater:

• We carry out detailed checks to ensure the correct and stable initialization of the column heater.
• We run tests to verify the accuracy and stability of the column oven temperature.
• We stress test the column heater through the temperature range ensuring reliable operation.

PDA Detector:

• We perform extensive checks to evaluate the proper initialization of the PDA detector.
• We monitor the remaining lamp life to ensure optimal performance.
• We run tests to verify accurate and reliable detection capabilities.

FLR detector:

• We monitor the remaining life of the Xe lamp to ensure proper functionality.
• We run tests ensure high sensitivity and accurate detection of fluorescence signals.

You will need the consumables starting out: 

• Acquity UPLC Columns
• Chromatography Consumables & Supplies

We invite you to visit our facility for an on-site demo, or feel free to request a virtual Zoom demo of the instrument you are interested in.

Warranty Terms:

• The instrument comes fully warrantied for both parts and labor.
• The customer should retain all packing materials during the warranty period. 

Installation & Training:

Option 1 – In Person

If your lab is located within two hours of Boston, we may be able to offer in-person installation and training in person.

Option 2 – Remote/Virtual

Our remote training is conducted via Zoom, allowing us to significantly reduce its cost and offer it to customers outside our travel area.

Both training options include:

• Review of the instrument and its capabilities.
• General instrument and software operation.
• Review of the recommended maintenance procedures.

 We generally recommend these training services if you never worked with this instrument.

• Make sure the instrument is properly packed for shipping and will arrive safely. If the instrument is large, request to have it packed in a wooden crate.
• Confirm that there is no physical damage or any misaligned internal components. 
• Ask what accessories are included.
• Ask how long the warranty is and what it covers.

Here is what our technical team tests so you can request something similar and ensure your instrument will be fully functional.

• We inspect the Waters Acquity UPLC Liquid Chromatography System for physical damage.
• We check the seamless communication with the Empower software.
• Binary solvent manager
  • We carefully evaluate the system's startup process for proper functionality.
  • We thoroughly assess the stability and consistency of solvent delivery.
  • We verifyaccuracy of flow rates.
  • We comprehensively evaluate the system's performance in creating and running gradient tests.
  • The functionality of the pressure limiter undergoes testing for optimal safety and performance.
• Sample manager
  • We conduct comprehensive checks to ensure the proper initialization of the sample manager.
  • We carefully evaluate the accuracy of the sample cooler set temperature for consistency and precision.
  • We verify the reproducibility of sample handling processes.
• Column heater
  • We carry out detailed checks to ensure the correct and stable initialization of the column heater.
  • We run tests to verify the accuracy and stability of the column oven temperature.
• PDA Detector
  • We perform extensive checks to evaluate the proper initialization of the PDA detector.
  • We monitor the remaining lamp life to ensure optimal performance.
  • We run tests to verify accurate and reliable detection capabilities.
• FLR detector
  • We monitor the remaining life of the Xe lamp to ensure proper functionality.
  • We run tests ensure high sensitivity and accurate detection of fluorescence signals.

We recommend inspecting the instrument in person or requesting a virtual demo; this will allow you to evaluate the condition and performance of the instrument you are considering purchasing.

• This is a common model, and we generally stock multiple instruments, accessories, and many replacement parts to back up our warranty.

We acknowledge that sometimes you can purchase this model instrument elsewhere, possibly for less.

Here are some of the reasons for our price.

• We may offer longer warranty terms.
• We cover shipping costs during the warranty period. (Customer is required to save packing materials for the duration).
• We have to have technical staff that can do the testing/repairs and after-sales support if there are any issues.
• We invest considerable time into the testing and service of each instrument we sell.
• We have to purchase various testing supplies (often expensive) to perform testing.
• We have to purchase any missing required accessories to make the instruments complete.
• We have to procure and stock service parts to support our warranty.
• We have extensive experience packing sensitive instruments. See the shipping section in the website menu for info on how not to pack.
• We guarantee that the instrument will be functional.

• If you are a US or Canadian customer, we are likely already a registered vendor in your University's vendor System. This would greatly expedite the process of PO approvals and get this instrument into your lab faster.
• POs are accepted from US and Canadian universities.

• We can ship within a few days to two weeks. Shipping time depends on the current demand for our instruments. Members of our sales team will be able to offer current delivery estimates.

• All instruments shipped within the USA and internationally are fully insured. This applies as long as we are the shipper and handle shipping arrangements.
• If the buyer handles shipping, then shipping insurance responsibility falls to the buyer; we highly advise that the buyer obtain shipping insurance from their carrier.

Packing

• Smaller instruments ship via UPS Parcel Delivery with adequate packing material and a strong box. Or, when combined with other orders, it may be packed in a crate.
• Most larger instruments ship in fully enclosed ISPM15-certified wooden crates with proper padding underneath, and the sides have moving components braced.
• Accessories are packed safely in boxes with padding and then safely packed inside the crate.
• We may not use a crate for local deliveries to save you money *if delivered by us.
• We often use “tilt’ & “shock” indicators on the crates to ensure the crate has not been excessively tilted and dropped where equipment may suffer damage.
• Photos are taken during the packing process to make sure nothing is missed.

USA/Canada Shipping

• Within the US and Canada, we will ship via selected freight carriers. We do not use low-price/high-damage carriers as we want the equipment to get safely to you.

International Shipping

• Internationally, we will only ship via Air Freight or Air Parcel (such as UPS or DHL), which provides reliability, no exposure to Ocean weather, and timely delivery.
  We have extensive experience packing and shipping fragile instruments globally.

Our experience and process

• We have safely packed and shipped thousands of sensitive analytical instruments. 

*ME* Medium Crate
450#

A lot…and it is undoubtedly worth it, and here is why.  Feel free to ask for feedback from hundreds of customers who bought from us.

• You will pay less than half vs. buying a new instrument. Why not spend leftover funds on another instrument for your lab?
• You will get our standard warranty, plus, when available, an option to obtain an extended warranty agreement. 
• Know that your instrument was tested and working the day it left our facility and is covered if there are faults.
• Get extra peace of mind by adding an extended warranty or service agreement when such an option is available.

• Well, this one is easy: buying a pre-owned instrument is great for the planet; you are reducing unnecessary waste, CO2 output, and water use that would be used during the manufacturing process.   

Absolutely! Please give us a call (1-617-397-3486) or complete this form to get your questions answered or receive a formal Quote.