At Boston Industries we strive for customer satisfaction and will do our best to either repair or replace the instrument you purchased should there be an issue.
Our standard warranty lasts for a period of 60 calendar days from the date of instrument delivery. If you wish to return the product for a refund within this period, please ensure that the following conditions are met.
Refund Eligibility Criteria:
We reserve the right to refuse a refund if the customer does not properly pack the returned instrument and it suffers damage in return transit. If you need help packing it just let us know and we will provide you with instructions to do it correctly.
Return Process: To initiate a return, please contact us to obtain a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid RMA number.
Return Address: Returns can be shipped to: 10 Industrial Road, Walpole, MA, 02081.
Shipping Costs: Customers are responsible for the return shipping.
Packaging: Please ensure that the goods are properly packaged to avoid damage during transit.
Restocking Fee: Should a customer reject the provided solution to repair or replace the instrument, or if they simply change their mind about the purchase, a 20% restocking fee will be applied. However, if Boston Industries is unable to repair or replace the instrument you've purchased, no restocking fee will be imposed.
A Note to Our Valued Customers:
We want to stress that our primary objective is to ensure customer satisfaction. At Boston Industries, we are dedicated to providing quality products and prompt solutions for any concerns. We believe in transparency, and our restocking fee policy aims to balance our commitment to our customers while managing the costs associated with returns. Before making any return decisions, we encourage you to reach out to our customer service team. They are here to assist, provide clarity, and work towards a resolution that is in the best interest of both parties.
Thank you for choosing Boston Industries. Your trust and business mean a lot to us, and we strive to continually earn that trust.
We are committed to addressing your concerns and ensuring your satisfaction.If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below: