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a Liquid Handler Service Agreements Options


Liquid Handler Service Agreements

Manage costs and safeguard your investment with our comprehensive service contracts. Choose from multiple levels of protection, including Warranty, Basic, Standard, or Premium Service Agreements. With over a decade of expertise in delivering reliable pre-owned equipment, we leverage our technical knowledge to benefit our customers. Ensure your operations run smoothly with our trusted service solutions.

Liquid Handler Image 1 Liquid Handler Image 2


Warranty vs. Service Agreements

Each of our pre-owned Liquid Handlers is backed by a Boston Industries warranty, giving you peace of mind right from the start. Our dedicated Technical Team ensures that your instrument is fully covered in the unlikely event of any issues before operation begins. Service agreements extend beyond the warranty, providing coverage for 1 to 3 years. They help manage ownership costs, allowing your lab to budget effectively and offering reassurance that you are protected. Service agreements can also include additional coverages like Remote Support, On-Site Service, Installation, Preventative Maintenance, and other services tailored to your lab's needs.

Agreement Options

ServicesBasic Service AgreementStandard Service AgreementPremium Service Agreement
Repair PartsIncludedIncludedIncluded
On-site Repair LaborIncludedIncludedIncluded
Up to 15 Hours of Remote Technical SupportIncluded--
Unlimited Remote Technical Support with 24-hour Response Time IncludedIncluded
Annual Preventative Maintenance Visit (PM)
(Cleaning, Greasing, and Instrument-Specific Testing, Maintenance P
Liquid Level Verification (Customer Specification)-IncludedIncluded
Remote Instrument Training-IncludedIncluded
On-site Instrument Training--Included
Travel Costs and Shipping Costs--Included
Remote Emergency Phone or Video Support with Guaranteed Callback Within 4 Business Hours--Included
Parts Shipping/Delivery charges--Included


Liquid Handler Models Covered

Hamilton Microlab

  • STARlet
  • STAR
  • STAR Plus

Tecan EVO

  • EVO75
  • EVO100
  • EVO150
  • EVO200


Fast Turn-around

We possess the skilled personnel, necessary parts, and capability to repair Hamilton Star Line and Tecan EVO liquid handlers within a reasonably short timeframe.