Liquid Handler Service Agreements
Manage costs and safeguard your investment with our comprehensive service contracts. Choose from multiple levels of protection, including Warranty, Basic, Standard, or Premium Service Agreements. With over a decade of expertise in delivering reliable pre-owned equipment, we leverage our technical knowledge to benefit our customers. Ensure your operations run smoothly with our trusted service solutions.
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Warranty vs. Service Agreements
Each of our pre-owned Liquid Handlers is backed by a Boston Industries warranty, giving you peace of mind right from the start. Our dedicated Technical Team ensures that your instrument is fully covered in the unlikely event of any issues before operation begins. Service agreements extend beyond the warranty, providing coverage for 1 to 3 years. They help manage ownership costs, allowing your lab to budget effectively and offering reassurance that you are protected. Service agreements can also include additional coverages like Remote Support, On-Site Service, Installation, Preventative Maintenance, and other services tailored to your lab's needs.
Agreement Options
| Services | Basic Service Agreement | Standard Service Agreement | Premium Service Agreement |
| Repair Parts | Included | Included | Included |
| On-site Repair Labor | Included | Included | Included |
| Up to 15 Hours of Remote Technical Support | Included | - | - |
| Unlimited Remote Technical Support with 24-hour Response Time | Included | Included | |
| Annual Preventative Maintenance Visit (PM) (Cleaning, Greasing, and Instrument-Specific Testing, Maintenance Parts) | - | Included | Included |
| Liquid Level Verification (Customer Specification) | - | Included | Included |
| Remote Instrument Training | - | Included | Included |
| On-site Instrument Training | - | - | Included |
| Installation | - | - | Included |
| Travel Costs and Shipping Costs | - | - | Included |
| Remote Emergency Phone or Video Support with Guaranteed Callback Within 4 Business Hours | - | - | Included |
| Parts Shipping/Delivery charges | - | - | Included |
Liquid Handler Models Covered
Hamilton Microlab
- NIMBUS
- STARlet
- STAR
- STAR Plus
Tecan EVO
- EVO75
- EVO100
- EVO150
- EVO200
Fast Turn-around
We possess the skilled personnel, necessary parts, and capability to repair Hamilton Star Line and Tecan EVO liquid handlers within a reasonably short timeframe.